Privacy and Security
What information do we collect?
We collect information from you when you begin a tax return on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering, registering, or completing a tax filing on our site, as appropriate, you may be asked to enter your: name, eMail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously. In many cases, the Internal Revenue Service (IRS) and other agencies to which you may direct us to file your data, require that we collect your Internet Protocol (IP) address. If this is the case, and you instruct us to file your data to one of these agencies, we will collect your IP address as transmitted by your browser. We will also provide all other acquired information, as required by law and/or regulation, to the IRS, the appropriate states and the judicial system. To aid in customer service, the system will record general transaction information while you are editing a tax return. In some cases the system will also record how you arrived at the ProTaxPro.com website for tracking purposes. Our web server and related software also routinely collects anonymous usage data. This information is used to ensure that we provide you the highest levels of security, reliability and availability. No such demographic data is directly associated or identified with you personally.
What do we use your information for?
While working on a tax filing, we will ask you to provide to us certain other information. The information we obtain from you will be used to construct your return, to collect our fees, to develop statistical profiles, and to mitigate abusive use of the system. We will disclose the information we obtained from you to the Government(s) as required. As part of the collection of payment for our services, the payment information you provide us will be provided to PayPal Payment Processing, to your financial institution and to our financial institution and other applicable collection centers, as may be required. It is our understanding that PayPal will use other clearinghouse(s). In the event that you choose to apply for an OnLine financial product, the required information will be reported to the relevant financial institutions providing you the financial product. These institutions may further disclose the received data to others in the course of providing the financial products. In the case of dishonored checks and unauthorized and/or disputed use of credit cards, the information will be shared with all pertinent parties, including but not limited to the collection organizations, law enforcement agencies and the courts and the Government agencies, including those which received the tax filings. In addition to all uses cited elsewhere in this document, the information we collect from you may also be used in one or many of the following ways: • To personalize your experience Your information helps us to better respond to your individual needs. • To improve our website We continually strive to improve our website offerings based on the information and feedback we receive from you. • To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased service requested. • To send periodic eMails The eMail address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive eMails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each eMail.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. While communicating with you, either receiving personal data from you or transmitting personal data to you, or while we are communicating with the Government service centers OnLine, we will employ Secure Socket Layer (SSL) encryption technology to encrypt the messages. You should be aware that the Extended Validation (EV) Certificate will be used to authenticate us to you during our communications with you. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database to be only accessed by those authorized with special access rights to our systems, and these authorized persons are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file in order to comply with Government requirements regarding retention of taxpayer information and for your personal access to the data.
Do we disclose any information to outside parties?
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime subject to Federal and State laws, regulations, and requirements regarding the retention of taxpayer data.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Credit Card Security Compliance
McAfee, Inc. issues reports of compliance to ProTaxPro.com as required by the payment (credit) card industry, in presumed compliance with the CHILDREN’S ONLINE PRIVACY PROTECTION ACT OF 1998, the HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA), the GRAMM-LEACH-BAILEY ACT (GLBA) protecting financial information, and the SARBANES-OXLEY ACT (SOX). Payment Card Industry (PCI) Data Security Standard, or PCI compliance – Signifies device, as of the date of this report, is compliant with the remote vulnerability audit requirements of the Payment Card Industry Data Security Standard (PCI-DSS), Visa USA’s Cardholder Information Security Program (CISP), Visa International’s Account Information Security (AIS) program, MasterCard Internationals Site Data Protection (SDP) program, the American Express Data Security Standards (DSS), and Discover Card’s DISC program.
ProTaxPro.com participates in the trust-guard.com privacy verification program,
and complies with all trust-guard privacy verification standards. Further information about this program and its dispute resolution process is available at www.trust-gurard.com